Senior Solutions Engineer at RudderStack
Joined RudderStack, a leading Warehouse-Native Event Streaming tool and Customer Data Platform, to expand knowledge of data pipelines beyond the data warehouse and business intelligence tools. Working with a variety of clients assisting them with technical implementation questions and helping them reach their data goals. Lead the technical implementation of RudderStack's SaaS product for new clients to align company solutions with client objectives to address complex data infrastructure needs. Assist with product development of warehouse-native identity resolution product, Profiles, by synthesizing client feedback, leveraging personal expertise, and collaborating with on-staff analytics engineers to provide actionable insights on the product's user-experience and efficiency. Diagnose and resolve technical issues for clients quickly by working with cross-functional teams to help clients reach their data infrastructure goals and secure customer retention. Outline product expectations from clients to our product and engineering teams to ensure that new features meet the client's needs. Conduct data analyses and craft strategic presentations for client renewals, highlighting product usage metrics and recommending next steps to derive more value from the product.